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Designation: Finance Executive/Assistant Manager/Manager Principal Accountabilities : Key activities and decision making areas Service Delivery • Ensure service delivery of the designated finance processes per the standards set out in agreed SLAs within the Companys HTS - Service Delivery function operating framework taking into account key operational risk (including people & processes) and ways to mitigate those
• Lead, motivate and manage a team of finance professionals taking into account attritions, band progression, contingencies and expectations PLUS also act as an individual contributor
• Initiate and then implement high-impact quality projects leading to operational efficiency and higher productivity (Within Six Sigma, Lean process improvement methodology)
• Continuous review of processes with the objective of improving the service delivery timeframes and identify areas of improvement Typical KPIs and Targets Performance Standards as defined in SLA met or exceeded
Minimal errors Six Sigma approach
Re-engineering opportunities identified and implemented
Feedback on service delivery received from Business Area Customers / Stakeholders Establish and maintain effective relationship with business areas and identify areas of service improvements by implementing regular calls and feedback mechanism
Influence and escalate key customer issues in an effective way to ensure timely resolution
Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation. Typical KPIs and Targets Timely and accurate Service Delivery with minimal queries against r
equired deadlines
All queries acknowledged and resolved in a timely manner
Leadership & Teamwork Effective communication with the team members on organization strategy and goals required for the respective roles and responsibilities
Motivate, develop, reward and recognize team members in order to meet process deliverables, manage staff expectations, achieve efficiency in operations and maintain work-life balance.
Create an environment within the team which fosters free sharing of knowledge & ideas
Develop the soft skills and technical competency of team by putting together a personal development plan Typical KPIs and Targets Timely and accurate MI produced with minimal queries against required deadlines
Feedback from direct reports and other colleagues
Low employee turnover/internal career progression Operational Effectiveness & Control Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy
To continually assess the operational risks inherent in the processes, taking account of changing operating procedures, staff movements, legal and regulatory requirements, management restructures, and the impact of new technology.
Effectively drive and manage change, plan business contingency and achieve cross-training
Ensuring BCP plan is documented, agreed with business partner and tested as per agreed timelines Typical KPIs and Targets Timely and accurate delivery of process objectives per the agreed SLA
Zero control issues Qualified MBA / CA / CWA / CPA / CIMA with 4+ years of experience in Financial Planning, Reporting & Analysis / Period-end close / Global Consolidation of a organization of similar scale
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