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As an Assistant Manager - Hospitality Software Implementation , the incumbent would be responsible for the installation, education and project management for Hotel IT product suite & associated interfaces. They will also be assigned to strategic projects requiring a greater level of skill and experience. Key Responsibilities: Responsible for managing Project timelines for Hotel IT products like PMS (Property Management System) installations. Install and configure the product suite. Train the hotel staff on the application softwares. Impart Specific Knowledge related to major account standards. Be familiar with and adhere to the latest training and installation standards and procedures. Work with 2nd level support on client issues or requests for enhancements. Active participation in education and collaboration forums. Participate in quality assurance of new product or new version release software when required. Submit timely and accurate project status and other required reporting via current communication method. Work with the customers to ensure that contractual service expectations are exceeded. Provide pre sales support to local sales team. Working Days : Monday to Friday (Half Day on alternate Saturdays)
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