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University bachelor degree in a business discipline or relevant education and work experience preferably in Forwarding /Logistic sector ITIL v3 Certification Minimum 5-7 years experience within IT Minimum 3 years experience in infrastructure management Minimum 2 years project delivery experience Excellent Technical Analytical Skills (Servers, Desktops, Laptops, WAN links, etc) Should have basic understanding of Supply Chain business Project Management Skills Strategic thinker Effective communication skills / interpersonal understanding Ability to influence and negotiate Strong business / commercial acumen Business and market know-how Product and process know-how
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Experience:
4 - 8 Years
Location:
Mumbai
Education:
UG - B.Tech/B.E. - Any Specialization
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:
Courier/ Transportation/Freight
Role:
Project Lead
Functional Area:
System Programming
Posted Date:
23 May
Desired Candidate Profile
University bachelor degree in a business discipline or relevant education and work experience preferably in Forwarding /Logistic sector ITIL v3 Certification Minimum 5-7 years experience within IT Minimum 3 years experience in infrastructure management Minimum 2 years project delivery experience Excellent Technical Analytical Skills (Servers, Desktops, Laptops, WAN links, etc) Should have basic understanding of Supply Chain business Project Management Skills Strategic thinker Effective communication skills / interpersonal understanding Ability to influence and negotiate Strong business / commercial acumen Business and market know-how Product and process know-how
Job Description
Managing IT infrastructure for all warehouses and offices of the Company in India. Ensure on time support to end user and monitor support activities on daily basis. Manage service SLA’s and maintain good relationship with suppliers and vendors. Supports the deployment of service management tools, governance, methodologies and ensuring standards are understood and a cornerstone of the country IT strategy. Supports the consolidation of local IT infrastructures in line with the global strategy. Manage relationships with service / application suppliers – monitor provider performance and ensure that agreed service levels are being met. Build strong working relationships with the country IT and business teams. Build strong working relationships with the Regional and Global Service Management teams. Contribution to improving the country business unit P&L through effective usage of IT infrastructure and services. Support the development of service management strategy at country level. Support the development and maintenance of service catalogue in line with regional service management plan. Support the development and maintain country infrastructure / service management cost models. Quality management – for service management. Management of external / internal vendors. Support service management requirements for new business initiatives. Create strong relationships with the regional / global Service Management community to ensure maximum leverage of resources / solutions to support local requirements. Manages the daily activities of the IT support team. Ensure service levels agreements for all ISM contracts are in place. Responsible for the activities within Incident and Problem Management processes Support the Change Management process (input and follow up) Capacity and reliability management of all related hardware (servers, storage devices, network devices, WAN links) to ensure that the operating and network environment is stable and functions efficiently with minimum downtime. Installation and maintenance all related hardware and software. Continuous improvement of infrastructure functionality. Development and maintenance of process and procedure documentation Ensure system security and virus protection procedures are followed and monitored. Ensure backup process and procedures are in place for data, network connectivity and servers. Escalation of unresolved infrastructure issues. Support and follow DHL standard Incident, Change and Problem Management processes. Provide Leadership to the IT Service Management teams based on site. Ongoing assessment of the skills and competency’s within the Service Management Support Team – ensuring training and development plans are in place to address any gaps / needs.
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