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1. Provide assistance to all users of the company regarding the installation, configuration, and usability of Desktop PCs, peripherals, and software within established standards and guidelines to optimize overall IT resource usage at the user level.
2. Coordinate with vendor/suppliers support in resolving technical issues or problems with PCs, peripherals, and softwares to guarantee compatibility and compliance to acceptable standards of the company.
3. Coordinate efforts and activities with International & Corporate Helpdesk and the site IT Support Analyst to properly address IT related issues or problems reported by users.
4. Familiarize with the current and future computer platforms that may be adapted by Corporate IT in a client-server environment and ensure desktop PCs interconnect seamlessly with the different systems, including but not limited to the current ERP system – MBS,MFGPRO associated applications like TIP,Webplan, QMF, Data Cubes, etc.; file, email, and application servers; Computer and teleconferencing, and other related systems that the users may require to enable optimal usage of these systems relative to day to day operations.
5. Provide training and orientation to all users on the proper use of hardware and software to ensure that users maximize their usage of our IT systems capability.
6. Recommend and perform upgrades on hardware and software to ensure system usage longevity.
7. Works with the purchasing department to ensure on time delivery and proper ordering of PCs, peripherals, and application softwares relative to the user needs and functional specifications of purchases.
8. Assist in maintaining documented system inventory of all Desktop PCs, related software and licensing records to ensure audit compliance of Site IT at all times. This activity includes additions, upgrades, and removal of obsolete hardware and software from production.
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